Terms and Conditions
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Introduction
Welcome to Kovya! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website and using our services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our website.
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Use of the Website
Eligibility: You must be at least 18 years old to use our website and services. By using our site, you represent that you meet this age requirement.
Account Registration: To access certain features of our website, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
Prohibited Activities: You agree not to use our website for any unlawful purpose or in any way that could harm our site, services, or reputation. Prohibited activities include, but are not limited to, unauthorized access, transmitting harmful code, and infringing on the rights of others.
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Orders and Payments
Order Acceptance: All orders placed through our website are subject to acceptance by Kovya. We reserve the right to refuse or cancel any order for any reason, including availability, errors in product or pricing information, or suspected fraud.
Pricing and Payment: Prices for our products are listed on our website and are subject to change without notice. Payment is required at the time of purchase. We accept various payment methods as specified on our website.
Order Confirmation: Upon receiving your order, we will send you an order confirmation email. This email does not signify our acceptance of your order; it simply confirms that we have received it.
Shipping and Delivery: We strive to deliver your orders promptly. Shipping times may vary based on your location and the availability of products. We are not responsible for delays caused by external factors beyond our control.
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Event Reminders and Pre-Booking
Reminder Service: Our event reminder service allows you to set reminders for special events and pre-book our chocolates. By using this service, you agree to receive reminders and notifications related to your events and orders.
Accuracy: You are responsible for providing accurate information when setting reminders and placing orders. Kovya is not liable for any issues arising from incorrect information provided by you.
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Returns and Refunds
Return Policy: We strive to provide the highest quality products. If you are not satisfied with your purchase, please contact us within 7 days of receiving your order. Returns are subject to our approval and must comply with our return policy.
Refunds: Approved returns will be refunded to the original payment method. Please note that shipping costs are non-refundable, and you are responsible for return shipping charges.
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Intellectual Property
Ownership: All content on our website, including text, graphics, logos, images, and software, is the property of Kovya or its licensors and is protected by intellectual property laws.
Use of Content: You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.
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Limitation of Liability
Disclaimer: Our website and services are provided "as is" without any warranties, express or implied. Kovya does not guarantee the accuracy, completeness, or reliability of any information on our site.
Liability: To the fullest extent permitted by law, Kovya is not liable for any indirect, incidental, or consequential damages arising from your use of our website or services.
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Governing Law
These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Kolkata, India.
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Changes to Terms and Conditions
We may update these terms and conditions from time to time. Any changes will be posted on this page, and your continued use of our website after such changes constitutes your acceptance of the new terms.
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Contact Us
If you have any questions or concerns about our terms and conditions, please contact us at:
Kovya Chocolates
Email: info@kovya.in
Website: www.kovya.in
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Thank you for choosing Kovya. We look forward to serving you the finest chocolates and making your special moments even sweeter.